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Baloise + Magnolia

With Magnolia, we have an efficient platform that allows us to quickly and easily integrate services and applications, connect our marketing tools, and achieve our marketing and sales goals. The fact that Basel is the home base for both Magnolia and Baloise is a nice add-on of a valuable partnership.
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Michael Besel

Head of Digital at Baloise Switzerland

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The Baloise Group offers insurance solutions and financial services for private persons and companies throughout Switzerland, Germany, Belgium and Luxembourg. Founded in 1863, Baloise is one of the most important Swiss insurers, although it has long ceased to see itself as a traditional insurance company. Rather, Baloise stands for holistic service experiences with smart financial and insurance solutions, as well as innovative services in the areas of living and mobility. 

The challenge

Consistent brand identity and functional services

For a company that is active in multiple markets and stands for innovation, the web presence should live up to this perception and offer its customers an all-round excellent experience.

Baloise was using Magnolia for several years, but the previous backend, based on Magnolia 5, was somewhat outdated technologically and no longer met today's expectations in terms of visual experience. As part of the rebranding, the Baloise Design System was to be integrated into the content management platform, to ensure consistency across all 16 Baloise web tenants, as well as to improve usability for the editors. The vision for the new backend system: self-contained web components based on a comprehensive and token-based design system. In addition, the customer experience was to be optimized through additional services on the country websites.

Together with IBM iX as implementation partner, Baloise decided to continue to rely on Magnolia's solutions. Magnolia's platform is easy to expand and scale. It is also known and appreciated throughout Baloise, and the editors are well trained. In addition, a lot of content in the backend could be easily migrated from the existing legacy platform to the new one.

The solution

Convenient content management for numerous websites

For the migration of the existing websites to the new environment, an Incremental Content Migration was used. The existing content was first copied and then transformed so that it could be reflected in the new information architecture. Magnolia is now used as a classic CMS to comfortably power Baloise's various websites – for different countries and in different languages.

Through the token-based design system, integrated with Magnolia, the company's editors can easily manage the individual websites. Brand consistency is ensured through the centrally provided web components, enabling a consistent customer experience across all countries and languages.

Easy integration of third-party systems

In addition to a modernized design and a simple maintenance of brand consistency, the goal was to provide Baloise customers with additional services on the websites. These services include a job portal and form sections for insurance contracts. The functional services had to be integrated easily and customized as required. For this purpose, various third-party systems were connected to Magnolia.

The connected systems include a job API and an active directory (AD) for user login. In addition, there are various widgets displaying on the Baloise websites the company's share prices or an insurance calculator. Other integrations include Wallee for payment and a tool for importing ratings. The result is a solution which provides numerous services for the end users and, above all, a unified experience.

The result

A new look, flexibility and versatile content management

Incremental content migration was an important aspect in giving the existing content a fresh look on the new platform. Baloise's approximately 20,000 pages were migrated in a short time thanks to this approach. With the integration of the Baloise Design System, the new backend of the websites is now future-proof and can ensure brand consistency in the long term. The flexibility of Magnolia also enables Baloise to quickly adapt to new requirements, and thanks to central platform management across the entire Baloise Group, adjustments can be done more effectively for all websites and pages.

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Details

Sector
Insurance

Country
Switzerland

Partner 
IBM iX

Use case
Corporate Website
Design System

To the Baloise websites
Platinum Partner Platinum Partner
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IBM iX

With 17,000 experts in over 50 studios worldwide, IBM iX is one of the world's largest providers of digital experience services. As part of IBM Consulting, IBM's consulting and services unit, IBM iX is a consultancy, digital agency, design studio, and tech company all in one. At the intersection of strategy, design, and technology, the teams support organizations, companies, and brands in their digital transformation. In German-speaking countries, more than 1,200 employees design digital experiences that put people at the center.

Magnolia for insurers

Consolidate and Conquer with a Digital Experience Platform (DXP). With Magnolia, you stay ahead and improve every customer touchpoint.

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