Magnolia Services

A Tailored Approach to Your Needs

Magnolia doesn’t just build software. We aim to create a win-win relationship with our customers and partners by delivering a precise combination of software, services, and solutions to ensure each project’s success.

Our service packages are designed to be flexible and customizable, covering you throughout the entire project lifecycle and matching your unique challenges and needs.

How We Engage

Magnolia experts support you throughout the entire solution lifecycle, whether in the exploration, implementation, or continuous delivery phase.

Our typical team of experts includes:

Senior Solution Architect
Support Engineer
Trainer
Customer Success / Account Manager

Services At a Glance

Our service packages are flexible and customizable, giving you the option to book in advance or on-demand as needed.

Some offerings may also be region-specific. Get in touch with your local Customer Success Manager / Account Manager for a personalized offer.

Basic Services
Additional Services

Basic Services

Magnolia Product Support

Every Magnolia license comes with product support from the DX Core support team. Response times and scope are based on the Service-level Agreement (SLA) in place.

Learn more on support

Documentation

Read through comprehensive module descriptions, follow step-by-step guidelines and read the latest release notes as part of our open and accessible documentation.

See the Documentation

Support Ticketing System

Our support ticketing system is powered by JIRA and available 24/7, enabling you to report product-related issues or bugs right away.

Additional On-demand Services

Education

Various training and distance learning options ensure that you are ready to get the most out of Magnolia, whether through materials, your own self-study, attending an instructor-led training, or by subscribing to Magnolia Academy.

Learn more on Education

Magnolia Academy

The Magnolia Academy is our subscription-based online learning solution for Magnolia users. It is packed with exercises, and knowledge checkpoints and solution codes for the exercises are shared through Git.

Check the Academy

Certification

The Magnolia Certification Program recognizes developers who are sufficiently skilled to set up and work on Magnolia projects. Being a certificate holder guarantees that a developer has concrete experience in Magnolia.

Get Certified

Technical and Information Architecture Workshop

Validate integration patterns and define technical requirements through in-depth architecture reviews at the start of your project. You will discover how to organize content and functionality in an easy-to-understand way to allow for scaling as your app or website grows.

Guidance and Assistance

We are prepared to provide guidance and assistance wherever you are in your project lifecycle, on-demand as needed. Magnolia expertise and experience is shared through the whole implementation phase, not just at the start.

Project or Code Review and Audit

An on-demand service where we perform a project review and code audit of your project, which may occur before or after the project lifecycle.

Dedicated Assistance

With this service, you get a dedicated expert who works exclusively on your current challenges to ensure issues are resolved promptly and without interruption in case of emergencies.

Diagnostics Services

This service is based on our performance diagnostic module that provides data about your system operations and is a valuable tool to optimize your content, cache and rendering performance.

Custom Features Implementation

With this service, we can develop specific functionality for you which is currently not part of Magnolia DX Core. Once complete, we make these functionalities available to other partners and clients via the Magnolia Marketplace.

Download our Services Brochure

If you’d like to get a complete overview of how Magnolia can support you bring your digital experience goals to life, check our services brochure.

Get the Brochure

The level of support we got before signing the contract was fantastic. Then, as the project evolved, we actually struggled to find things to ask the Magnolia support team. They did such a fantastic job of training our own internal team, that we quickly became experts ourselves!

Ryan Cotton

Head of Marketing, Thomas Cook

How Can We Help You?

Let's talk and learn more about how our Services can help your business grow.

Get in Touch