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Magnolia customers have access to developer and maintenance support and can upgrade as needed for quicker response times and more support resources.
Customers and certified partners have access to Magnolia's developer support.
Magnolia currently publishes major releases once a year and maintenance releases several times a year.
Major releases are usually upgrades that provide new functionality. Maintenance releases are usually updates that fix bugs or security issues.
Magnolia's service level agreements are flexible. Start from basic coverage during normal working hours or scale up to full support 24 hours a day, 7 days a week.
Read the Magnolia Documentation. Check out the Community Wiki or these Community Forums.