How a headless CMS can accelerate your personalization strategy
Content has the power to position your brand as a beacon of influence in your industry, not only through its ability to educate and empower your customers but also through its ability to entertain them and make them feel like part of a family. To drive such a personal conversation you need to make sure that you can deliver the right content from your content pool to your audience in the right time.
It is proven time over time that it is not effective to create highly customized niche content for your different segments. The name of the game is high quality content that can be reused for multiple segments at the right time for an effective nurture stream.
As well, a key consideration is knowing when to personalize the experience, based on the stage in your buyers' journey. Insights from a Forrester research reveal that while consumers are more receptive to personalization in the post-purchase stages, brands still focus heavily on delivering personalized customer experiences in the pre-purchase and at-purchase stages.
To execute on your personalization strategy you have to utilize your data, services, content and martech tools effectively. The key to orchestrate all of this without headaches is a headless content management and digital experience platform. Without it is impossible to foster insights and drive results.
Going headless over traditional
Personalization without a CMS is near impossible, but with a dated CMS, personalization can still be tricky if it comes to effective omnichannel delivery.
Traditional CMS platforms were constructed to deal with one content channel, the website. It’s possible to create multiple versions of the same website, but it will become clunky and hard to manage for both developers and marketers. If you want to create another channel, even if it’s just one other channel like mobile, you may still need another CMS platform to get it done.
This is where a headless CMS comes into play. A headless CMS lets you manage content in one hub and reuse it across the web and all your channels. In a headless CMS the way content is stored and managed is decoupled from the way it is presented, so you can deliver your content to any application, be that web, mobile, IoT, digital signage, VR/AR, metaverse or whatever comes next.
Legacy CMS platforms lack the personalization capabilities to connect with other systems seamlessly and lead to more headache. Instead, the better option is going with an open headless CMS to lead the charge.
Magnolia is a headless CMS that truly empowers marketers and other editors to create dynamic, personalized experiences across channels, without being dependent on IT. The Magnolia UI offers marketing features like WYSIWYG editing, preview of the experience for any context or device, campaign management, personalization, and analytics—all in one workflow.
Going headless to improve omnichannel experiences
Omnichannel is a concept that finds itself at the heart of any personalization strategy.
A headless CMS platform gives you the flexibility to manage omnichannel experiences and connect with several different devices to deliver content. It also opens up the door to smart personalization.
That’s because a true omnichannel strategy lets customers choose the channel where they want to interact with a brand, and then allows them to get the same high-quality experience when they interact with the brand on another channel.
Most customers expect this level of personalization for every brand interaction. It’s why up to 90% of them willingly share their data with brands, as long as the brand is using this data to provide them with relevant content at the right time—the type of content that makes their experience better.
So a key concern in omnichannel is how do you track and collect data in order to unify your customers' experience across channels. The answer is a customer data platform (CDP) that allows brands to collect customer data from any platform (mobile, web or server) and activate it to deliver personalized experiences to real-time targeted audiences.
For example, Magnolia connects to Segment, a leading CDP, giving marketers a 360-degree view of their customers and the ability to leverage those insights in Magnolia to create the right content, for the right audience, at the right time. Marketers will be able to use Magnolia’s out-of-the-box personalization features to serve tailored content and experiences based on the insights from Segment.
But a headless CMS can’t complete the personalization job until it works for those that are creating the content.
Blueprints for Deep Personalization
Learn the key steps towards building personalized customer experience.
Keep marketers in the loop
The problem with pure headless CMS platforms is that while they make it easy for developers to connect to multiple devices and deliver content across various channels, they forget the marketers who create the content.
Headless CMS platforms were initially made with the developers in mind and are set up to work with developer workflows and make their jobs easier.
But for marketers, the process is still difficult. Often, marketers need to continually interrupt developers to make simple changes to the content they just created. Having to do this for five, six or more channels and things can get hectic.
Personalization campaigns which should have been rolled out after a few weeks are now taking much more time. Also the lack of proper preview and layouting capabilities can quickly become a major blocker on day to day operations.
How can you fix this?
Enter a hybrid headless CMS.
A hybrid headless CMS puts the power back in the hands of the marketers. It equips them with the same tools for content authoring and making changes that they enjoyed with legacy CMSs.
Now, these features are available to help them create personalized content for every stage and every device within the customer journey.
Curating content for an omnichannel experience is challenging all on its own. Marketers don’t need to be further hampered by technology that doesn’t let them personalize customer experiences easily.
With a headless CMS, making each customer feel like you understand them won’t just happen when they open a product website. They’re able to have the same experience when they choose to visit on desktop, mobile or any other smart device.
With Magnolia, marketers can create variants of content for personalization, either at component or entire page level, all in a full visual editorial experience. They can mix and match components, drag and drop components, change copy and images, switch language easily, all in a rich visual editor.
Marketers can also create segments based on traits such as geo-location, user status or user journey, and assign the content variants to the right audience. Magnolia comes with plenty of traits out-of-the-box and you can define new traits as needed, including based on data coming in from external systems such as Segment CDP.
Finally, with Magnolia, marketers can preview any personalized experience just as the end users see it. They can define personas which describe their ideal customers and the traits they would have. Content variants can then be previewed and tested in the context of each persona.
To learn more about Magnolia's personalization features, read our in-depth article: Magnolia personalization in-depth.
Leverage the power of data with Magnolia
To do a personalization strategy right, brands need access to customer data. But this data alone won’t lead to personalization unless it’s properly connected to your CMS.
With Magnolia, you’re able to track user behavior across several touchpoints. Once the data is in your possession, you can create segments and define customer personas, helping to personalize experiences based on specific user profiles.
When using any CMS, your workflow and the ability to switch between tools easily is essential.
Magnolia not only lets you do this, but it also provides an integrated user interface which allows you to view metrics in context, quickly turning the data at your disposal into insights. In fact, this is what makes Magnolia truly unique: a unified editorial experience across connected systems. Whether it's customer data from your CDP, assets from your DAM, insights from your analytics tools of choice, conversion forms from your marketing automation tool—all these are available for marketers in the Magnolia UI to create the rich, personalized experiences they need.
Are you missing a particular tool?
There are several Connector Packs available to extend the capabilities of your CMS.
Personalization allows brands to increase brand loyalty, turning customers into brand advocates by improving their overall experience.
Italian retail giant, Coop Alleanza 3.0 did just that by creating a digital experience that was found in-store and online.
They allowed customers to access product information while in-store and compare it to online prices. They could also update their digital profiles in-store, creating a unified experience that had a tremendous impact.
With the help of Magnolia, Coop Alleanza was able to effortlessly manage their content needs on both channels and deliver the personalized experience their customers wanted.
A headless CMS separates how content is stored and managed from the way it is presented, so you can deliver your content to any application, be that a traditional website, or mobile app, IoT app, digital signage, VR/AR, metaverse or whatever comes next.
Yes, creating personalized customer experiences with a headless CMS is possible. However, make sure that if selecting a headless CMS, it still provides an easy, intuitive UI for editors to create content variants for different audiences and personalize the experience.
Yes, Magnolia’s personalization capabilities are headless-ready. You can learn more on our personalization solution page: https://www.magnolia-cms.com/platform/solutions/personalization.html