How Atlassian gave its marketing
team more agility

Atlassian is a software company based in Sydney, Australia. Its most popular products are the issue tracker JIRA and the collaboration tool Confluence. Today, it has annual sales of $160 million, over 40'000 customers and more than 1100 employees in Amsterdam, Austin, Gdańsk, Ho Chi Minh, Manila, San Francisco, Sydney and Tokyo.

Atlassian's mission critical website was ageing and becoming unmanageable, and it decided to start looking for a content management system. With Magnolia, Atlassian is able to utilize its website as an ever-evolving global marketing and sales channel for its growing business. Magnolia has increased the interactive marketing team's agility significantly - just like Atlassian's tools make developers more agile.

Industry: Technology
Country: USA
Site: www.atlassian.com

Why Atlassian chose Magnolia

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Marketing agility

The marketing team can create campaigns and new content on their own, fast and efficiently.

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Internationalization

Atlassian needs its website to be understood in 7 languages.

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Rich, interactive content creation

Editors can do much more than just publish copy.

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Performance and availability

Atlassian.com usually receives one million page views per month.

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Best of breed Java technology

Magnolia fit into the existing architecture perfectly.

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Integration with existing tools

Atlassian is using Magnolia in concert with their favorite marketing tools.

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As a developer focused company, we're constantly preaching to developers that they need to be more agile. So we were looking for something that brought that agility to the content management of the website. Magnolia was recommended by a colleague and I found it really straightforward to get installed. Once it was on my laptop, I just knew that his was it. It was so easy and made sense to all our content editors and translators.

The challenge

Enable more efficient content creation, management and site development for Atlassian.com

Atlassian’s Interactive Marketing team is responsible for the company’s only sales channel - Atlassian.com. The team creates content and videos and is responsible for all marketing activities. Since there is no traditional sales team at Atlassian, these activities are mission critical.

Atlassian.com was over seven years old and had no content management system. Instead, the 1200 Web pages were generated by 2000 JavaServer Pages (JSP) files, a technology that allows developers to put dynamic functionality into HTML.

Content, layout and functionality were mixed up in the JSP files. As a consequence, the division of labor between developers, authors and designers was difficult, susceptible to errors and costly. Just to correct a spelling error, a copywriter had to go through a developer every time. A product release campaign would typically take two weeks to publish to the web.

The marketing team had to go through IT to make simple copy changes - an inefficient and frustrating way to work

 

The two pilot projects showed what could be done with an excellent CMS: serving high traffic, last minute changes even under heavy load, delegated authoring, easier translation, and a clear path from development to staging to production

The solution

An agile and easy-to-use CMS

The issues with the corporate website led Atlassian to start evaluating content management systems. Because Atlassian has profound technology know-how inhouse, the marketing department didn't go through a long process of reviewing different vendors.

The fact that Atlassian is a Java shop facilitated the decision on a more technical level. Magnolia fit into the existing architecture perfectly and also enabled integration with the following third party products:

  • Optimizely (A/B testing)
  • Google Analytics
  • Clickdensity (analytics)
  • Google Custom Search Engine
  • Google Website Optimizer

Battle-testing Magnolia

Although Magnolia seemed like a natural choice to Atlassian, the company wanted to make sure that it met its expectations. Magnolia was therefore evaluated in two pilots. As Atlassian were expanding into Europe, the first pilot project used Magnolia to set up multi-lingual web pages.

The CMS requirements were clear:

  • Support for internationalization and localization
  • Delegated authoring
  • Staging and QA
  • Rollback
  • Must fit into existing architecture
  • Separation between layout and content

Two pilots: internationalization and Angry Nerds

Within three months, Atlassian had delivered an internationalized version of Atlassian.com. By taking advantage of Magnolia features like built-in translation and templating, Atlassian created 41 pages, encompassing 33 countries and 10 languages. You can still see the result of this pilot by visiting www.atlassian.com/local. However, even after the successful pilot, Atlassian’s IT staff were still worried about how Magnolia would scale.

Atlassian decided to use Magnolia for a humorous “Angry Nerds” microsite, which went viral the same day it was released and attracted one million page views. Atlassian.com usually receives one million page views per month.

The Magnolia server (where the microsite was running) was able to deal with the traffic, while the main website on the old JSP needed emergency attention from sysadmins to keep running, due to the sudden spike in traffic.

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With Magnolia, content editors are not only able to edit copy in paragraphs, but also have the ability to create and customize rich interactive features. For example, if you have an interactive screenshot, with clickable and hoverable areas, editors can simply enter parameters themselves. Since this customization can be done without the aid of a javascript developer, it saves the web development team time that can instead be used to implement more customizable features to provide a stunning website.

The result

A rebranded international website and boosted marketing agility

Moving to Magnolia was a fresh start for Atlassian. The company used this opportunity to redesign, restructure and rebrand the entire Atlassian.com site.

Thanks to decoupling content from functionality and layout with Magnolia CMS, content editors can create quick, fantastic looking campaigns, publish content and notify translators via the workflow when there’s content to be translated, without any need for a developer.

Editors are not the only group at Atlassian whose work was made easier by Magnolia. Developers appreciate Magnolia for its versatility and for how it allows them to pool resources. Magnolia helped Atlassian get things up and running very quickly and has nurtured efficient collaboration.

With Magnolia, Atlassian is able to utilize its website as an ever-evolving global marketing and sales channel for its growing business. Magnolia has increased the interactive marketing team's agility significantly - just like Atlassian's tools make developers more agile.

 

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Magnolia enters the Forrester Wave™

The Forrester Wave™
Web Content Management Systems, Q1 2017

Magnolia’s component design leverages content pools to drive dynamic content, while back-end extensibility builds on open source and offers flexible integration.

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