Cass Weber
Head of Professional Services & Customer Engagements, Magnolia
Cassandra (Cass) Weber is the Head of Professional Services & Customer Engagements at Magnolia DXP, bringing over a decade of leadership experience across client enablement, technical operations, and customer success. Based in Switzerland, she focuses on building long-term relationships with global customers and partners, ensuring enterprise organizations receive structured support, training, and strategic expertise throughout their digital platform journey.
Cass began her tenure at Magnolia DXP in 2016 as a Trainer, delivering technical website development programs while moderating virtual events and expanding the Magnolia Certification Program. In 2018, she transitioned into the role of Professional Services Manager, overseeing consulting operations, custom features development, process management, and partner onboarding programs. Promoted to Head of Professional Services & Customer Engagements in September 2024, she directs cross-functional teams to align operational execution with client business goals.
Cass holds an Executive Master of Business Administration (Executive MBA) in Management in Technology from the international institute of management in technology (iimt) (Magna Cum Laude) and a Bachelor of Science (BS) in Information Technology from La Salle University - Philippines.
Her primary areas of expertise encompass professional services management, technical enablement, program operations, and customer experience strategy. Driven by the conviction that client satisfaction stems from empowered teams, Cass champions operational excellence and a thoughtful service approach to help organizations build lasting strategic partnerships.
