Vince Gravinese
Head of Customer Success Americas, Magnolia
Vince Gravinese serves as the Head of Customer Success Americas at Magnolia DXP. With over 10 years of leadership experience, he develops strategic vision and innovation for fast-moving technology companies. He focuses on understanding client needs and market trends to drive significant organizational growth, increase renewal rates, and reduce churn.
At Magnolia DXP, Vince connects business goals with robust technical execution. He helps enterprise clients leverage a composable platform to speed up digital delivery and build reliable, custom digital experiences without the burden of monolithic complexity. His approach ensures that organizations maintain architectural flexibility and operational velocity.
Before joining Magnolia DXP, Vince was the Head of Professional Services & Customer Success at Wyng. As part of their leadership team, he guided the company vision and executed a strategic shift to a zero-party data platform, driving over 50% revenue growth in enterprise accounts. He also managed a global services team operating across New York, California, London, India, and Poland. His earlier executive roles include serving as the Head of Solutions Engineering and Customer Support at Oracle. There, he directed client strategy for Fortune 500 companies, achieved a 98% renewal rate, and successfully aligned teams and systems during complex M&A integrations.
Vince’s deep technical foundation began in development and engineering. He worked as Director of Solutions Engineering for Maxymiser, where he built training programs that reduced support tickets by over 40%. Previously, he served as a Senior Frontend Developer at ALM Media and PlattForm Advertising, managing Adobe Analytics implementations and multi-page digital campaigns.
He attended the Berklee College of Music and St. Joseph's Preparatory School. His technical credentials include Maxymiser Business Training and Maxymiser Technical Training certifications.
As an expert in customer success and digital experience platforms, Vince’s specific areas of expertise include go-to-market strategy, digital marketing personalization, organizational design, and enterprise platform consulting. He regularly shares his technical and strategic insights with the digital community, most recently hosting an in-depth Magnolia webinar on Making Personalization Real.
