Services & Support für Sie

Magnolias Services-Team bietet Kunden und Partnern solide technische Lösungen an. Wir helfen Ihnen dabei, Ihre Business-Ziele zu erreichen. Unsere Experten erkennen dank ihrer Erfahrung schnell, wo es in Ihrem Projekt noch Optimierungsbedarf gibt und sie stellen sicher, dass Ihr Projekt erfolgreich abgeschlossen wird.

Support where you need it

Included with your Magnolia license, our support services connect you with global support engineers and practical resources, so help is always there when you need it.

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Documentation

Access comprehensive module documentation, step-by-step implementation guidance, and the latest release notes, all openly available to support your team.

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DX Core Support

Our support engineers help you troubleshoot product-related issues, answer product-specific questions, and guide you in maintaining a stable Magnolia environment. Response times, coverage, and scope are defined in the SLA associated with your license.

Learn about product support
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DX Cloud Support

Magnolia’s cloud solution delivers the infrastructure and platform services required to run Magnolia, while you retain ownership of your application. Every DX Cloud subscription includes support. Scope and coverage are defined by the SLA for your subscription.

Learn about cloud support

Professional services

Proactive. Personable. Predictable.

  • One plan, full flexibility, no surprises.

    Prepaid plans
    Secure prepaid credits to access Magnolia experts whenever you need them.

    Engage with us

  • Faster, more compliant, future-proof.

    Magnolia 6.4 upgrade assistance
    Upgrading now keeps your DX platform reliable and ready for the future.

    Engage with us

  • Work in line with Magnolia and industry standards.

    Enablement options
    Gain practical knowledge, skills and confidence you need to deliver high-quality digital experiences on Magnolia.

    Explore enablement options

Hear from our team

Insights from experts who deliver professional services every day.

Every Magnolia project is different. Our role is to help teams make the right technical decisions early, so they can build confidently and avoid unnecessary complexity later on.

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Thanh Le Hai

Senior Solution Architect

When teams build a solid understanding of Magnolia, they move faster, collaborate better, and unlock more value from the platform.

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Christian Ringele

Lead Trainer

DXP success starts with clarity: clear scope, clear roles, and clear expectations. With that foundation, Magnolia implementations stay aligned, scalable, and valuable for customers and partners.

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Iran Campos

Head of Delivery, U.S.

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Enablement options

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Self-study e-learning courses

Whether you’re a content manager, developer, or PaaS professional, our self-paced tutorials give you the flexibility to learn anytime, at your own pace.

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Certification accreditations

Build your Magnolia skills and showcase your expertise. Our certifications validate your ability to set up and work on Magnolia projects.

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Instructor-led developer training

Get up to speed as a Magnolia developer or sharpen your skills through our scheduled instructor-led training courses.

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Go-live assistance

If you’d like additional dedicated support beyond your standard SLA coverage, Hypercare is available as an optional paid service to you navigate this critical phase

Learn more about go-live assistance

Take the next step

Choose the level of Magnolia involvement or a prepaid plan aligned with your project goals. Connect with your Customer Success Manager or Account Manager to get started.