About the webinar
Today’s customers expect to find what they need instantly, move effortlessly across channels, and enjoy personalized experiences from first click to checkout and beyond. Meeting these expectations is critical to keeping attention and increasing conversions in today’s competitive landscape.
In this practical roundtable, industry experts on AI-powered search, hyper-personalization, commerce and integrated experiences share actionable insights on creating digital experiences that customers love in 2026—and that drive measurable business results.
Watch this session and learn how to create best-in-class digital experiences in 2026 with:
- A seamless end-to-end customer journey—from website to portal, from first click to checkout and beyond
- AI-powered search to help customers find what they need instantly
- AI-driven personalization to deliver relevant content and recommendations at scale
- A smooth, conversion-focused checkout that keeps customers engaged and completes the sale.
Our experts
Head of Digital Experience Platforms, Arineo
Patrick Hey, Leiter des Bereichs Digital Experience Solutions bei Arineo, widmet sich voll und ganz der Digitalisierung und Optimierung von Kunden- und Vertriebsprozessen. Er ist seit mehr als 25 Jahren in diesem Bereich tätig und unterstützt Unternehmen weltweit dabei, das Potenzial ihrer Systeme besser auszuschöpfen.
Sebastian Lauk
Head of Marketing, Emporix
Sebastian Lauk has over a decade of experience in the enterprise commerce space, with a strong focus on B2B SaaS and digital business models. He specializes in driving scalable strategies, aligning commercial and technical teams, and building structures that create measurable business impact. He is known for transparent leadership, a hands-on mindset, and a strong focus on execution.
Nicole Rogers
Co-Founder, ai12z
Nicole is a technology leader with a background in cloud platforms and content management, focused on how AI is reshaping digital experiences and modern websites.
Head of Group Consulting, Magnolia
