What things you’ll be doing?
- Analyze and solve technical inquiries from clients via our support ticketing system.
- Help partners and customers solve their technical issues with our product, provide them with technical recommendations and best practices to succeed in their projects.
- Help our Cloud customers build their projects with Magnolia Cloud.
- Support customers to manage our Self-service tooling.
- Configure different Java web based environments each day to test and reproduce customer issues.
- Detect and report bugs that help enhance Magnolia products.
- Work together as a team, sharing knowledge to deliver great solutions to our customers/partners’ issues.
- Collaborate on the updates of Magnolia internal and public documentation.
- Pro-actively collaborate with other Software Engineers and the Services Team across the globe.