A paper for digital government decision makers who want to learn how to provide outstanding e-government services
Well-implemented digital government services make everyone happier. Citizens and other users are glad for increased convenience, control and speed. Stakeholders value lowered costs, reduced waste and increased efficiency, as well as greater citizen satisfaction and trust. Also, forward-thinking agencies and open government initiatives need internet-enabled services and open data streams to increase transparency, foster civic engagement, and enable internal and external innovation.
The question is no longer, “Should we provide online government services?,” but instead, “Can we provide them well enough?” It’s a tough question because digital government initiatives are complicated by intersecting legal, technical, social and political requirements. Is our data secure? Can we meet legislative requirements for accessibility, privacy and availability? Are the services easy to use? Will citizens adopt the services? Can we deliver everything on time and on budget? Will we be able to meet future challenges?
This white paper outlines key digital government challenges. It explains how Magnolia helped the City of Lausanne meet them, and how Magnolia can help digital government decision makers meet them as well.