How VSP, a global eye care leader,
increased leads and sales with Magnolia

VSP is a global leader in vision and eye care benefits, with a focus on helping members receive excellent eye care through its network of service providers. VSP’s websites play a key role in educating and communicating with its audiences, as well as selling its services and products. The web is essential to VSP’s marketing, service and sales activities.

VSP recently adopted Magnolia for its Eyefinity brand websites to communicate its practice management and laboratory services. This has allowed VSP to empower the developer and marketing teams who work on the sites, making them more effective and efficient. As a result, they’re now celebrating increased leads and sales. Following the successful implementation of the Eyefinity project, VSP has begun migrating other web properties to Magnolia, allowing it to scale the benefits of Magnolia across its entire web infrastructure.

Industry: Healthcare
Country: USA
Implemented by: NRG Edge
Site: www.eyefinity.com

Why VSP chose Magnolia

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Multi-site management

Publishing and editing multiple sites from a single system simplifies administration and enables the reuse of content.

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Ease of use

Editors can easily create new pages and publish them without any developer involvement.

 

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Speed and agility

The marketing team can make updates live in minutes rather than weeks. This gives them the agility to adapt to market conditions.

 

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Easy customization

A customized interface and a 6-eye workflow allow editors to do exactly what they need to, while providing strong editorial control and supporting good quality control.

 

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An open architecture

Developers can extend and configure Magnolia according to their business requirements, allowing VSP to continuously come up with new and innovative eyecare offerings.

 

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Powerful connectors

Magnolia provides powerful connectors to VSP’s favorite tools: Salesforce, Google Analytics and Act-on.

 

The challenge

Enabling VSP sites to create stronger lead generation

VSP runs numerous websites for members, clients, doctors and brokers. The Eyefinity website is a gateway for doctors, educating them about industry developments and enabling them to access practice management and laboratory products and services. It plays a crucial role in supporting sales efforts and lead generation.

Prior to Magnolia, VSP was managing content in a variety of ways, from simple static pages to a variety of CMSs. Editors needed to make content changes on Word documents, which were then passed to front-end developers to implement, while back-end developers needed to publish each change. The whole process was cumbersome, costing time and money. VSP needed more flexibility and power to help its business grow.

VSP decided to try Magnolia Community Edition first, particularly because of the ease of managing content. The team were impressed by Magnolia and wanted to roll out a solution that would work for the entire enterprise, allowing it to implement changes easily and scale up to stay ahead of the market.

The new system needed to provide flexibility and ease of use to help the business grow

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Magnolia enables us to make changes quickly, but the real advantage has been in empowering our marketing employees. We now have our entire marketing group implementing changes on the website, and our content comes out fresher and more quickly. We’re now accomplishing things faster and cheaper.

The solution

A flexible and powerful enterprise system

VSP then decided to go with the Enterprise Edition of Magnolia, particularly because of its scaling abilities, workflow capabilities and multi-site features. Magnolia’s app framework enabled it to create custom apps to simplify and speed up everyday functions, while the workflow allowed the marketing teams to organize the right approvals quickly, giving them the ability to go live with changes in minutes rather than weeks.

The VSP marketing teams can now create and edit content independently with Magnolia’s powerful, yet intuitive tools. This means developers can now concentrate on development, while marketing employees can focus on producing engaging content and managing a powerful web presence across multiple sites.

Easy collaboration and increased engagement

Magnolia has made it easier for teams within VSP to collaborate. At Eyefinity, the first company to adopt Magnolia, marketing managers often start with page concepts and then hand them over to designers to polish the layout. Once they have worked their visual magic, they pass on the layout to product managers to add copy. The workflow also enables the marketing teams to get an alert so that they can approve material before it goes live. This allows the marketing teams to work together to come up with a website that meets their needs.

Because Magnolia is easy to use, new users need little or no training and can get up to speed quickly. Since it can be accessed from anywhere, editors can log in and make changes regardless of their location. This increases flexibility and engagement, allowing employees to make important changes even outside office hours.

Endless possibilities

VSP employees appreciate Magnolia’s open suite approach, which makes developing within Magnolia limitless. Developers can extend and configure as they like, using their knowledge from other systems. This has made it easy to create customizations, from sending a simple email from the system to developing custom page content components and creating a 6-eye workflow.

Powerful connectors to key sales and marketing tools

Magnolia makes integrations with Act-On, Salesforce and Google Analytics straightforward. This enables the marketing teams to use their marketing automation tool Act-On to get lead generation forms live within minutes. The contact results go straight into Salesforce for sales teams to follow up in real time, allowing Eyefinity to convert leads efficiently. 

The marketing teams also use Google Analytics to check how successful promotions are, and to gauge whether they need to tweak their efforts to get more traffic. Because Magnolia enables new integrations at any time, Eyefinity can adapt new tools to keep ahead of the market.

 

Magnolia allows everyone at VSP to focus on their strengths, from creating content to developing the site

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Developing in Magnolia is great. Because it’s open source, you can extend and configure whatever you need to. I haven’t run into anything that I can’t do inside Magnolia. The possibilities are limitless in what you can do.

The result

An agile platform that has increased leads and sales

Since they’ve started using Magnolia, Eyefinity has been able to work in a more agile way, from developing and deploying a message to testing and improving it. The company has also been able to get much more out of its marketing and development teams. As a result, it’s now able to take cues from customers to develop effective and relevant messages. It’s no surprise that the marketing team has seen an increase in lead generation and sales.

Eyefinity is also using Magnolia to become more mobile optimised. It is personalizing its content so that its sites can deliver relevant and targeted content to different users, from receptionists to doctors. VSP is now working on moving Marchon.com into Magnolia, along with a complete redesign of the site. It is also planning to move more VSP sites to Magnolia to take advantage of the agility, collaboration and engagement possibilities Magnolia offers.

 

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Independent analyst review of Magnolia

Magnolia supports the rapid development of web experience scenarios. Integration capabilities make the product ideal for complex digital experience projects.

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