Lausanne, the fourth largest city in Switzerland, has over 130,000 inhabitants. The city wanted an open platform that could provide uninterrupted electronic access to administrative services for its citizens. With Magnolia, it set up myLausanne, a virtual services portal offering citizens the ability to view their bills, check their energy consumption and announce changes of address online.
Magnolia was the centerpiece in setting up this portal, allowing the city to integrate the tools that enabled citizens to meet their needs safely online 24/7. For Lausanne, this has meant increased efficiency and reduced administration requirements and costs.
We needed an open platform for integration of our various systems to provide uninterrupted and electronic access to administrative services for the inhabitants of Lausanne. The integration of our SAP systems and Alfresco was possible thanks to the open architecture of Magnolia. Support for standard authentication also enabled us to leave the management of authentication and authorization to OpenAM.
The City of Lausanne wanted to be in line with Switzerland’s eGovernment strategy. This meant that it needed to enable both citizens and businesses to carry out administrative procedures online. This would reduce bureaucracy reduce costs.
Other expected achievements from the increased use of ICT would include quicker decision making, fewer personnel-intensive processes, more streamlined organization and better networking. For the population and for the business community it would mean better services, fewer time and location restrictions, as well as increased transparency and better administrative understanding.
Lausanne wanted an open platform that could provide uninterrupted electronic access for citizens and businesses
After 12 months of development, myLausanne went live. Once an online account is created, any user of the City of Lausanne’s utilities has access to various online administrative services, allowing them to view his bills, energy consumption or announce a change of address online, all without travel or time constraints.
The project by the City of Lausanne is a portal, in its true sense of the meaning. myLausanne provides a combination of static content, specific to Magnolia and data from external applications. All information is specific to the logged in user.
Magnolia truly demonstrates its integration potential within this portal. Information such as electricity bills, consumption and any other billing documents are deployed from Alfresco and SAP, while a JBoss-run business logic component aggregates, prepares and exposes the data via a web service, which is then consumed by Magnolia and displayed to the end user. A Flash application integration is also included, which can graphically display utility consumption data.
With private data being displayed, the security of the portal is also an important consideration. The integration of OpenAM manages authentication and was possible thanks to the standard JAAS, implemented by Magnolia.
The first step of myLausanne was a success and exceeded our initial expectations. Magnolia was a centerpiece in the design of our eGovernment portal.
After only two months live, over 2,500 people had registered on the portal. The first results were more than satisfactory, with 25% higher registrations than expected, putting less demand on the call centre that usually manages these requests. The portal users’ needs are also well met. Their data are accessible 24/7, and all their important information is now in one secure place - myLausanne. The site has hourly page view peaks of 9000 and 300,000 per month, and 70 editors continuously work on the 8,300 pages.
In terms of integration, the City of Lausanne is considering a simpler and more integrated "mashup" approach to myLausanne. Another development of the portal would provide information for mobile devices. The mobile strategy would be to provide specific services for mobile users, but also to make myLausanne available on tablets and other smartphones. This is a challenge which Magnolia will respond to with advanced features for creating and managing mobile websites.
The Forrester Wave™
Web Content Management Systems, Q1 2017
Magnolia’s component design leverages content pools to drive dynamic content, while back-end extensibility builds on open source and offers flexible integration.