Support Engineer
New York / US

Job description

When it comes to how consumers experience a brand, the website is only the beginning. Today, consumers use a diversity of touchpoints, search engines, and social networks to interact and hence the Customer Experience has become the new competitive battleground. 

Monolithic suite implementations have become outdated by a new breed of modern, often cloud-based and API-centric solutions that bring the flexibility, speed, and ease brands need in today's omnichannel age.

With best-in-class headless CMS, unrivaled integrations, and modern technology in the cloud - Magnolia is uniquely positioned in this market to enable enterprises to fully bring their customer-centric vision to life. 

 

As our new Support Engineer, you would be joining our company at very exciting times in which you can help our customers and partners succeed with our products.

 

Your Responsibilities

  • Analyze and solve technical inquiries from clients via our support ticketing system.

  • Help partners and customers to solve their technical issues with our product, provide them technical recommendations and best practices to succeed in their projects.

  • Help our Cloud customers to build their projects with Magnolia Cloud.

  • Build and release custom functionality to solve client issues

  • Pro-actively collaborate with other Software Engineers and the Services team across the globe

 

What We Are Looking For

  • Two years of experience in Java and web technologies like HTML, CSS, JavaScript, JQuery

  • Knowledge of infrastructure technologies like application servers, databases, cloud (AWS, Azure, etc)

  • Development tools such as GIT, Maven, or Jenkins.

  • Excellent technical, problem solving and communication skills

Location

About Magnolia

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And here’s how Magnolia empowers your success:

A Great Product: Loved by clients and respected by analysts, Magnolia is arguably one of the best CMS solutions on the market.

Directly Contribute to Magnolia’s Success: We value each individuals’ input and create opportunities to realize them.

Great variety in your areas of responsibility: You will be able to dive into any skill area within the company that allows you to grow according to your personal career goals.

International Exposure: With offices in the USA, Spain, Switzerland, Czech Republic, Singapore, and Vietnam you will collaborate with colleagues from over 30 Nationalities.

Contact and apply