Support Engineer (Java)
Ho Chi Minh City / Vietnam

Job description

Your task is to support Magnolia clients with technical expertise regarding Magnolia and project implementations. You are curious, love helping people, and have a broad knowledge of web applications and supporting infrastructure. Your engineering background allows you to identify common traits in successful sites and build a repository of known-to-work solutions.

Your responsibilities

  • Solve technical questions from clients via our support ticketing system

  • Build and release custom functionality to solve client issues

  • Travel occasionally to client locations to provide services on-site  (APAC countries like Singapore, Malaysia, Indonesia, …)

  • Work in an international environment

What you bring in

  • Experience with Java or other object-oriented languages and programming technologies.

  • Knowledge of web technologies such as HTML5, CSS3, various JavaScript frameworks, orientation in templating languages such as freemarker, mustache or thymeleaf, awareness of related technologies, and tools – Git, Maven, Jenkins, Application servers, RDMS, JCR, etc.

  • Awareness of related technologies - Git, Maven, Jenkins, Application Servers, RDMS, JCR, RESTful services, and similar.

  • Knowledge of systems for e-commerce, CRM, DAM, or marketing automation.

  • Excellent technical, problem solving, and communication skills.

  • Ability to speak and write English fluently.

  • A strong commitment to timelines and deliverables.

  • Willing and able to travel occasionally.

  • Ready to go the extra mile to help clients win with Magnolia.

What we offer you

Personal Enhancement

  • To motivate individual employee improvement to achieve a higher level of success and joy, we offer learning opportunities for an ongoing career. Upon committing, we provide you with our indoor/outdoor training activities such as technical courses, English classes, soft skills training, football, swimming, bowling, cinema, and a lot more.


Personal and Family Premium Health 

  • Taking care of employees is our central concern. It goes along with the Magnolia culture and our family atmosphere.

  • Covers 100% of all employees’ and their dependents’ healthcare premiums, meaning you can claim up to thousands of dollars a year for medical expenditure.


Employee  Family Care

  • At Magnolia, we really look out for our employees and their families by offering health insurance, organizing summer vacations and events like Family Day, Children's day and Mid-autumn festival, when we hand out presents for the employees’ children.


Salary And Compensation

  • Our recognition scheme is designed to appreciate and value your efforts through a very attractive salary, 13th-month salary, seniority bonus, and career promotion.

  • Flexible working time

  • Regular exchange program to Switzerland for 2 weeks at a time, twice a year

  • Annual leave of up to 16 days.


You Are Paid For Everything

  • It’s a part of our overall strategy since our culture and our people are extremely valued and important to us. We keep a refrigerator fully stocked with beers, soft drinks, fruits, and snacks. Meals every evening, especially on Whoopie Fridays when we can meet, chat, exchange knowledge – and a whole lot more team building activities

About Magnolia

Magnolia International Ltd.  is a privately held company, founded in 1997 and headquartered in Basel, Switzerland. The company has offices around the globe, and customers in over 100 countries.

Magnolia Vietnam adventure started on August 1, 2014 with a small group of staffs. Two years later, we have a full-stack office of more than 20 members involved in Product Development, Support & Services, Consulting, Training and become The Hub of Asia APAC.

At Magnolia, we are passionate about working with great people and having amazing time building long-term, holistic solutions to help our clients to achieve their goals. We are all driven by the desire of getting the best out of Magnolia, which is reflected in our core values.