Support Engineer (Cloud)
Europe / Remote


Job description

Magnolia is looking for a tech-enthusiastic, analytical and customer-oriented Support Engineer to join our team. Do you enjoy working with different kinds of technologies? Do you like continuous learning? Do you enjoy investigating and resolving issues? Are you the kind of person that enjoys collaborating and helping people from all around the globe? Then this position will interest you. As our new Support Engineer, you would be joining our company at very exciting times in which you will help our customers and partners succeed with our products working in a big range of fields from tourism to e-commerce, communication and more.

What you would be doing

  • Analyze and solve technical inquiries from clients via our support ticketing system.
  • Help partners and customers solve their technical issues with our product, and provide them with technical recommendations and best practices to succeed in their projects.
  • Help our Cloud customers build their projects with Magnolia Cloud.
  • Support customers to manage our Self-service tooling.
  • Configure different Java web-based environments each day to test and reproduce customer issues.
  • Detect and report bugs that help enhance Magnolia products.
  • Work together as a team, sharing knowledge to deliver great solutions to our customers'/partners’ issues.
  • Collaborate on the updates of Magnolia internal and public documentation.
  • Proactively collaborate with other Software Engineers and the Services Team across the globe.

Who you are

  • Customer-focused and good problem-solving and communication skills.
  • Motivation for continuous learning, improvement and flexibility to adjust quickly to changes.
  • Proven ability to work on multiple tasks at the same time while paying rigorous attention to details.
  • Passion for quality, customer satisfaction and technology.
  • At least two years of experience in web technologies (React, Angular, etc).
  • Knowledge of technologies like Content Management Systems, application servers, databases, headless architecture.
  • Expertise to understand object-oriented programming languages, such as,  Java.
  • Development tools such as Git, Maven.
  • Experience working with Cloud Providers (AWS, Azure, etc)  and containerized tooling  (Kubernetes, Helm, Ingress, etc) is a nice to have.
  • Ability to speak and write in English fluently.
  • A strong commitment to timelines and deliverables.

What ideally connects you with us

  • #1 Take Charge: Everyone at Magnolia is in the driver’s seat and we set the direction according to what our customers, colleagues and culture need. No matter the roadblocks you see ahead, you take charge in (re)shaping the destination.
  • #2 Connect You never drive alone. Building meaningful connections means creating experiences together that form a foundation of trust so next time there’s a bump in the road, you know someone else has your back
  • #3 Be you Choose your own ways and means. We thrive on making every perspective count so that you feel safe enough to follow your purpose and at the same time pursue one common goal. Our way of growing is to mutually question ourselves and others.  

Who we are

  • An international and inspiring environment.
  • Very remote-friendly.
  • A casual, relaxed, and yet dynamic atmosphere.
  • Cross-functional development opportunities.
  • Advance your career while engaging with the best and brightest companies.
  • Constant learning and knowledge sharing with some of the best professionals in the industry.
  • Chance to work in a dynamic, fun, and challenging environment where we will make sure you reach your full potential.
  • Flexible work environment – we know that deliveries, dentist and doctor appointments tend to happen during the day.
  • Competitive compensation and benefits package.

About Magnolia

And here’s how Magnolia empowers your success:

A Great Product: Loved by clients and respected by analysts, Magnolia is arguably one of the best CMS solutions on the market.

Directly Contribute to Magnolia’s Success: We value each individual’s input and create opportunities to realize them.

Great variety in your areas of responsibility: You will be able to dive into any skill area within the company that allows you to grow according to your personal career goals.

International Exposure: With offices in the USA, Spain, Switzerland, Czech Republic, Singapore, China, Thailand and Vietnam, you will collaborate with colleagues from over 30 Nationalities.

Contact and apply