Magnolia CMS
Support
Unlimited support
With Magnolia Enterprise Edition, you get the best of both worlds: 100% Open Source, 100% supported. Magnolia Community Edition is not supported by Magnolia International or by its official partners.
Product support
The product license determines the available product support options. These are described on the license page.
Developer support
Developer support is available for Magnolia Partners and Magnolia Enterprise Edition customers only. It covers support from Magnolia International's developers team to your in-house developers team to help them create your custom solution.
Participating in the official Magnolia Developer Training is a prerequisite for Magnolia Developer Certification. The certification is required for Magnolia Implementation Partnership.
We request that those appointed as contact persons on your site attend the developer training and acquire the certification.
A support package consists of 8-hour units of developer support. Issues are reported using the Jira issue tracking system. You can communicate with Magnolia Support by email or phone. Minimum invoicing unit is 30 minutes. Magnolia International informs you when the package runs out.
Start with the 3-day mininum package. Additional packages can be ordered individually. The support package is valid 18 months from the date of the invoice.
| Support option | Initial Project Developer Support Package | Additional Project Developer Support Package |
| Purpose | Support in-house developers with customizing and extending Magnolia. | |
| Reaction time | Normal business day or scheduled appointments. | |
| Coverage | Office hours (9-17) Mon-Fri CET | |
| Hours included | 3 * 8 hours = 24 hours | 8 hours |
| Price | 3 * CHF 1,600 = CHF 4,800 | CHF 1,600 EUR 1,250 |
| How to buy | Please contact us | |